Early access — all Premium features free until September • 🏆 Win £500
Track every stage of your mutual exchange from first agreement to moving day — all in one place.
The Swap Tracker is a Premium tool that helps you and your swap partner stay on the same page throughout the entire mutual exchange process. Instead of relying on scattered messages, phone calls, and scribbled notes, the tracker gives both tenants a shared, step-by-step view of where things stand.
From the moment you agree to swap with another tenant, the tracker guides you through every stage — submitting forms, waiting for landlord approval, setting a move date, and finally completing the swap. Both parties can see the current status at any time, and you'll get email notifications whenever the status changes.
Premium feature: Creating a Swap Tracker requires a Premium account. Your swap partner does not need Premium — they can view and update the tracker once you create it. Activate Premium free during early access.
There are two ways to start a tracker with another tenant:
When you're messaging someone and you've both agreed to swap, click the Start Swap Tracker button in the conversation. This automatically links both users and their properties.
Go to Swap Tracker in your dashboard menu, then click Create Tracker. Select the user you'd like to track a swap with — they'll be notified by email.
Once created, both you and your swap partner will see the tracker on your dashboards. Only one tracker can exist between two users at a time.
The Swap Tracker breaks the mutual exchange process into clear, manageable stages. Either party can advance the status as you progress together.
The starting point. You've found each other and created the tracker. Use this stage to visit each other's properties, ask questions, and decide if you're both committed.
Both parties have agreed to go ahead with the swap. This is the verbal (or written) commitment stage before any official paperwork begins.
You've both submitted your mutual exchange application forms to your respective landlords. Under the Housing Act 1985, landlords have 42 days to respond.
Forms are with the landlords. This is often the longest stage — landlords may carry out property inspections, reference checks, and tenancy reviews. Keep each other updated on any contact from your landlord.
Both landlords have approved the mutual exchange. You'll receive written consent — keep this safe. Now it's time to plan the actual move.
You've agreed on a moving day. Use the tracker to set the specific date so both parties can see it clearly. This is also when you should sort utilities, redirected post, and key handover arrangements.
You've moved! The swap is done. The tracker marks this as complete and your listings are automatically unpublished. Congratulations on your new home.
Once your swap has been approved by both landlords, either party can set a move date on the tracker. This date is visible to both of you and serves as your shared target. You can update it if plans change — your swap partner will be notified by email each time.
Before setting a date on the tracker, discuss it with your swap partner via messages. Both tenants need to coordinate removals, key handovers, and utility switches. Setting a date you've both agreed on avoids confusion.
Only Premium members can create a Swap Tracker. However, if a Premium user creates a tracker with you, you can view it, update the status, and receive notifications even on a free account.
If you try to create a tracker on a free account, you'll see an upgrade prompt. During early access (until September 2026), Premium is completely free to activate — no card required.
Early access: All Premium features including the Swap Tracker are free until September 2026. Activate now — it takes 10 seconds.
Every time the tracker status changes, both parties receive an email notification with the new stage and a link to view the tracker. You'll also get notified when a move date is set or updated, and if the swap is cancelled.
You can manage your notification preferences from your Settings page if you'd prefer not to receive these emails.
When you hear back from your landlord or submit your forms, update the tracker straight away. Your swap partner will appreciate knowing where things stand without having to chase.
Coordinate with your partner so you both submit mutual exchange applications on the same day. This keeps the 42-day landlord response clock running in sync.
The tracker shows the big-picture stages, but use the messaging system for detailed updates, questions, and arrangements. The two features work best together.
The "Waiting for Approval" stage can feel long. Landlords may take several weeks for inspections and checks. This is normal — stay in touch with your partner and contact your landlord if you haven't heard anything after 30 days.
Sometimes swaps don't work out. A landlord might refuse on valid grounds, or one party may change their mind. Either person can mark the tracker as Fallen Through at any stage.
When this happens, both parties are notified and your listings remain published so you can continue looking. You can create a new tracker with a different swap partner at any time. It's disappointing, but it's a normal part of the process — don't give up.
You can only have one tracker per swap partner, but you can have trackers with multiple different people if you're exploring several potential swaps at once.
No. Only the person who creates the tracker needs Premium. Your swap partner can view the tracker, update the status, and receive notifications on a free account.
Yes. Either party can cancel the tracker at any stage. This marks it as "Fallen Through." You can create a new tracker with the same or a different person afterwards.
Your listing is only unpublished when the tracker reaches the "Completed" stage. At all other stages, your listing stays live so you can keep exploring options.
Landlords can only refuse on specific grounds under the Housing Act 1985 (e.g. rent arrears, overcrowding, adapted property). If you believe the refusal is unfair, seek advice from your local Citizens Advice. You can read more in our landlord refusal guide.
Yes. Either party can update the move date at any time. Your swap partner will receive an email notification each time the date changes.
The Swap Tracker is designed for 2-way (direct) swaps. For multi-party chain swaps involving 3 or more tenants, use the Chain Builder instead — it has its own status tracking and group message board.
A typical mutual exchange takes 6 to 12 weeks from agreement to moving day. The longest part is usually waiting for landlord approval. The Swap Tracker helps you see exactly where you are so nothing gets forgotten.
Create a free account, find your swap partner, and use the Swap Tracker to manage every step of the process.
We use cookies to improve your experience, analyse site traffic, and show relevant adverts. You can choose which cookies to accept. Read our Cookie Policy
Required for the site to work. Login, security, and core functionality. Cannot be disabled.
Help us understand how visitors use the site so we can improve it. Uses Google Analytics.
Used to show you relevant adverts on the site via Google AdSense. Free accounts see adverts to keep the platform free.